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RESTAURANT FLOOR MANAGER at Reputable Company
Job Overview
Are you an experienced hospitality professional who knows how to deliver exceptional customer service, lead a team, and drive restaurant sales? This opportunity could be for you! A hospitality establishment in Oyibi, Accra, is looking for a dynamic and commercially minded Restaurant Floor Manager to oversee daily floor operations, enhance guest experiences, and ensure excellent service delivery. HOW TO APPLY: Interested and qualified candidates should send their CV to: hireease.hrsolutions@gmail.com Email Subject: Restaurant Floor Manager - Oyibi Please ensure your CV highlights your hospitality management experience, team leadership capabilities, and measurable achievements in sales and customer service.
Key Responsibilities
- Oversee daily front-of-house operations across the restaurant, bar, poolside, lounge, and playground.
- Lead, supervise, and motivate waiters, bartenders, cashiers, hosts, and other floor staff.
- Ensure exceptional customer service and resolve guest complaints professionally.
- Drive revenue through upselling, promotions, and increased average spend per table.
- Monitor sales performance, cash handling, table turnover, and service efficiency.
- Enforce hygiene, food safety, grooming, and operational standards.
- Prepare daily operational reports and track performance against KPls.
Requirements & Qualifications
- 5-8 years of experience in hospitality, resort, hotel, or high-volume restaurant operations.
- Proven experience supervising front-of-house teams in Ghana.
- Strong leadership, communication, and conflict-resolution skills.
- Commercial awareness and a proven ability to drive sales.
- Knowledge of food hygiene, sanitation, and hospitality operating procedures.
- A Diploma or Degree in Hospitality, Hotel Management, Business, or a related field is an advantage.
- Must be willing to work evenings, weekends, and public holidays.